We’re here to help
Questions about CaptureVana or BabySmile? Reach us by email — we read every message.
Email support
The fastest way to get help for either app.
How to get help
- Include which app you use (CaptureVana or BabySmile) and your iOS version.
- Describe what you expected vs. what happened (a short screen recording helps).
- For purchases or restores, mention that you used the in-app Restore Purchases control after signing in with the same Apple ID.
Quick FAQ
Camera or Photos permission?
Capture needs Camera access for the live preview and Photos (add) access to save snaps. If either was denied, open iOS Settings → the app → enable Camera / Photos, then relaunch.
Auto-click isn’t firing
Confirm Auto-click is armed (not Manual), lighting is decent, and a face is in frame. Try lowering smile sensitivity slightly, or check Quiet mode if you’re expecting sound/haptics.
CaptureVana Plus / restore
Plus is a one-time unlock (not a subscription for core features). Use Restore Purchases in Settings if you reinstalled or switched devices with the same Apple ID.
Where is my photo?
Successful captures save to your Photo Library. Check Recents or Albums; if save failed, verify Photos permission and free storage.
Privacy & Terms
Processing for capture decisions is on-device. See our Privacy Policy and Terms of Use.
Still stuck? Email support@capturevana.com — we typically reply within a few business days.